Skills Needed To Execute Great Customer Service

It is not easy to handle customers properly. Not to mention that every customer may have different interest or needs. Thus, it is abound to happen if you cannot just please everyone. Receiving complaints is also thing you should have expected from the beginning. Delivering quality customer service is a must if you want to make sure your business stays afloat. When they are happy, your business will most likely stay on the right track. Executing great customer service requires some skills. Thus, you have to assign the right people to handle customer service department. 

Important skills to execute great customer service

The responsibilities that customer service team have are big. It needs dedication, strategy and the right skills to deliver quality customer service. Here are several skills that your team should have to execute great customer service:

Empathy is important skills your customer support team should have. Keep in mind that every customer is unique. They also have their own struggle or problems. Being empathetic means you can feel what the customer feel. You put yourself in your customer’s perspective to get better understanding. This way, you will be more mindful before giving any suggestion or solution. 

Communication skill is also essential skill to improve customer service. It is important to know how to communicate properly with customers. It is easy to get riled up when facing with customers who are complaining about your business. However, effective communication can prevent from unnecessary arguments. Communication skill is also needed so that you can threads the words carefully. Not to mention that your customer base consists of different group of people. Thus, communication skill will help you adjust and decide the way to communicate to different customer. 

Problem-solving skill is needed to deliver great customer service. Every customer faces various problems. Not to mention that they don’t like waiting. Addressing the issue your customer are struggling with immediately is a must. Thus, they won’t feel ignored. Every problem may also need different approach to find the best solution.

Emotional intelligence is also needed when it comes to customer service execution. Handling customer who are in rage for example, requires you to stay calm and control your emotion. Emotional intelligence skill will help you analyze and and interpret other people’s emotions. Therefore, you will be able to respond properly. This will you handle situation involving customer better especially when they are upset over something. Being able to interpret their emotional state and needs will help you prevent from upsetting them even more.

Patience is also a skill needed to execute great customer service. You have to choose people to be in your customer service team who have great patience. Keep in mind that handling customers on daily basis can be exhausting and straining your emotional state. It can mess up your mind if you don’t have enough patience within you. With patience, you will know how to handle every customer without letting your frustration show.

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Canggu Villas, The ultimate Planning of A Vacation Trip

Bali is known as the island of the Gods, rich in popular tourist attractions and supported by international accommodation, enough to make it a favorite destination of the world. Ranging from nature tourism to art and culture offers fun for all tourists. One famous area that is a favorite area of tourists, especially foreign tourists, namely Canggu and its surroundings. Canggu is indeed a holiday destination as well as for enjoying a quiet vacation. The right way to enjoy the tranquility of a vacation is to look for rental Canggu villas. Canggu Bali villa rentals offer comfort, tranquility, and privacy. Villa facilities are no less complete with 5-star hotel accommodations.

Canggu Villas with a private pool and comfortable

How to book Canggu villas?

Most tourists who are on holiday to Bali will immediately think that the hotel is the most comfortable accommodation. Why not think about surfing the internet and looking for cheaper accommodations with facilities equivalent to star hotels? The fact is, all tourists will find a different atmosphere than when you enter a five-star hotel. What are you looking for when on vacation? All your activities in the villa will be very privacy without any disturbance from groups or other tourist groups.

When considering a vacation to Bali, then finding accommodation is first. Deciding to choose accommodation in the Canggu area offers a lot of understanding for you about the daily life of local residents. While you will be spoiled with perfect services and facilities while immersing yourself in a rich culture.

Surfing on the internet allows you to get many lists of Canggu villas. Comparing facilities, services and prices bring you to a pleasant and cost-effective vacation. Mistake booking accommodation allows you to pay a very expensive vacation. Who wants it? You will not regret and most likely can make you re-occupy Canggu villas.

It’s not difficult to find Canggu villas, but it can’t be said to be easy either. Not a few tourists who are stuck in booking a villa and ultimately end up with an unpleasant vacation. Actually, you can search for villa rentals from professional and trusted agents. Usually, they do the maintenance of the villa well so that it is comfortable when guests come. Another way that is also very easy is to find information through reviews of previous guests. Guest reviews allow you not to lie to you. At least, you get a picture of the Canggu villa that will be in place. Why waste time on expensive vacations if you can enjoy on a low budget.

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Making The Best Decision For Your Business

Running a business can be terrifying for some people because it takes a lot of courage to start something and make decision. Meanwhile, running business will involve lots of decision making in the process. Every day is about making decision from minor to major issues. However, remember that there are always choices to choose. You have the ability to choose what’s best for your business without letting anyone dictate you in certain way. What you have to do about decision making issue is the ability to calculate and think logically. You have to be willing to weigh down the risks and possibilities of taking particular choice for your business. 

Making The Best Decision For Your Business

What to do to make the best decision for your business

Running a business is about growth and survival. Careful thinking will help you through various crisis. Problems will always appear no matter how well you plan your business. Without problems, your business might not grow properly. Problems should be considered as a chance for you to grow yourself and business positively. In making decision, some choices are easy to choose and others most likely not. Here are tips to make the best decision for your business.

Put your focus on your priority

It is easier said than done because focus can be easily distracted even by minor things. However, where you put your focus on is the key for making the best decision. For example, you should choose between focusing on your competitors or your customers. Both are important factors but which one of them should you put your focus on? The answer is customers because they have direct impact to your business growth. Happy customers will lead you to positive business growth and revenue. When you focus on your customers, you will work hard to satisfy them until you earn their love and loyalty. In the end, your competitors will try to figure out how to beat you and not vice versa. 

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Take direction of your business

Making The Best Decision For Your Business

The next tips is to take the right approach to decide the direction of your business including manufacturing, technology, customer services, etc. you should choose whether you are going to be a follower or a leader in directing your business. The better answer is to choose the latter because even though the leader approach takes more courage and risks, the rewards can be greater. Meanwhile being a follower won’t allow your creativity and brand personality to shine. You will be limited to what others do. This will only lead you to lose your own unique value. 

Choose how to treat your employees

They are your assets and you should know how to treat them right. This is making decision issue regarding to the management. This can be stressful especially because your employees are their own individuals with unique personalities, background, and characteristics. Making decision is not easy in this matter. What you can choose is facilitate your employees morale through good communication, growth opportunities, open-door policies, as well as individual advancement and individual respect. 

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Have You Know This Labuan Bajo Cruise Trip Tricks?

Scattered in the blueness of Flores Sea, the staggering volcanic islands within Komodo National Park has been attracting millions of visitors every year. The prehistoric folds of Komodo, Rinca, and Padar island landscape give a promising raw adventure. Soon, you will be left awed by Komodo’s natural charms; walking along dusty trails on tropical dry forest in search of world’s last colony of Komodo Dragons, chilling on the crystalline waters on the rare Pink Beach, watching wild sunset backdropped by thousands of flying bats, and many more. Every day, Labuan Bajo cruise as well as budget liveaboard and day trip boats come crossing the water in search of nature wonders. If you have planned a Komodo cruise trip for the upcoming holiday, you will be pleased to know these insider insights.

Have You Know This Labuan Bajo Cruise Trip Tricks?

Arriving One Day Before Embarkation is A Good Idea

Many people try to cram their activities in one day to save the budget. Inexperienced backpackers tend to think that arriving in the same day at Labuan Bajo in the same day with their cruise embarkation is time and cost-efficient. The reality is, however, often times the other way around.

One, some Indonesian airlines just love to delay. They can postpone their flight up to 8 hours for “technical reason” and nobody bats an eye. And the worse is, your cruise won’t wait for you—unless you charter it whole. So we highly recommend you to arrive at least one day before and book a room in Labuan Bajo. This way, you have plenty of time to spare and a chance to see what the beautiful city has to offer.

Outlets on Labuan Bajo Cruise Can Be Limited, So Bring Yours

Labuan Bajo cruise is not known for their generosity in electrical outlets. On the sailing trip, you gonna need a lot to devices to use—phones, tablets, camera, laptops, or maybe curling iron (why will you need a curling iron in a frontier anyway?). So we highly suggest you to bring your power outlets to make room for more devices. This will help your roommate too!

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They Don’t Serve that Alcoholic Drinks for Free

Have You Know This Labuan Bajo Cruise Trip Tricks?

You might be picturing a lying leisurely in one of Labuan Bajo cruise sundecks, donning your glasses and sipping tropical cocktail as you gaze on passing sceneries. Only to find out that the dream will cost you additional prices for the cocktails. Any alcoholic beverage drinks are not inclusive to the package, you know. The same goes along with espresso, latte, and any other specialty coffee. Only simple black coffee and tea are free during the meal time.

Don’t Arrive Late—Labuan Bajo Cruise is Not that Big

You might have heard this tips everywhere. That the port will be very full of people waiting in line on the embarkation day of the cruise and you should arrive late to avoid the long line. Well, the Komodo cruise on Labuan Bajo is not as big as your mega cruisers. It’s more like an elevated, high-end version of 40 meters wooden boat. Most cruises in Labuan Bajo only take 8 – 20 passengers at most, so there won’t be long lines to avoid. Always come on time—the cruise won’t wait for you. 

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Wedding Catering Services: Considerations for a DIY Food Stations

Stationing food bars or DIY food stations is something fun that has been gaining popularity more and more these days. And there is a reason why these food stations are gaining grounds in the wedding catering services — they can be a solid addition to your wedding as long as you set it right.

Wedding catering services: Food stations are fun and easy to set up

Unlike the conventional catering dishes that need to be preserved in one way or another, most of the food stations contain ready to serve meal. As such, they can last all day long without much fuss or any complicated equipment. That is, all day long, if your guests did not gobble up the food and finish everything so quickly.

wedding food bar - waffle

Your wedding guests will be able to customize their very own plate. It’s a creative way to present the food and it engages your guests and let them have slice of fun. Not everyone may enjoy the musics you choose, nor the dancing, but everyone can surely delight on the food you serve and how you serve them.

Food stations can be a conversation starter among your guests

Food stations are like a bar but less formal and most of them are a do-it-yourself basis. Your guests will be able to create their own plates with a combination they love. Eating would be a less than formal occasion as well, and it’s a chance for your guests to stand or sit down together to snack during the whole event.

wedding catering services tacos station

Instagrammable spot for snaps and posts: get the suitable catering service for this

Getting your guests to compare what they’re getting in their plates is an excellent way for them (and for you) to have some fun. Not to mention, if you choose an excellent wedding catering services to handle the decor and the visual elements, these food stations can become extremely eye-catchy; your guests will love snapping pictures at your bars and their plates to post on their social media.

wedding grazing table catering

Food station ideas to get your wedding planning started

Here are some of the most popular ideas brides and grooms alike have loved to include on their wedding services in Bali. Pro tip: find the best catering in Bali that will be able to deliver you food stations that are put-together and well-done.

  • DIY nachos food station
  • Pretzel bars
  • Tacos bar
  • Popcorn station
  • Barbecue station
  • Mac and Cheese
  • Cupcake station
  • Pizza station
  • Grill station

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You can have virtually anything for your wedding food stations

From nachos to popcorn to candy bars, the limit to food stations are your imaginations. Wanna have a veggie station for your guests to crunch on? Or maybe fruits and dried fruits station combined with a waffle bar? Go ahead and be as creative as you want! Just make sure that you consult your wedding catering services for any ideas you have and communicate them well.

catering food bar mac n cheese

Servers or professional chefs are a must for certain types of food

If you’d like to step up your catering game and have some of your favorite food that isn’t exactly common for the usual food stations, then make sure that you adjust your planning and budget accordingly. For instance, a food stall that serves sushi is most preferably served by a chef, instead of a DIY. Food that must be served in its freshest state needs to be tended to by servers or chefs as well. Food like sushi, sashimi, and seafood in general will require you to adjust accordingly.

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Optimizing The Effectiveness of Dashboard for Your Business

Your business relies on variety of factors to be able to gain success. It is not only about working hard. You need strategic plans to make every step you take benefits your business. One of the most useful things for running a business is dashboard. It is a great tool for you to gather data and information needed for your business efficiently. However, those information will go to waste if you don’t know how to use them for your business benefits. The important point of using dashboard is how to make it useful for you to have insights you can act on. 

Dashboards for actionable insight

You have to take action in order to grow your business successfully. Gathering information and making theory won’t get you anywhere unless you act on them. Besides, you must know that the dashboards don’t always share you very useful information for your business. Sometimes, the information is too much that it’s hard for you to decide which one is useful for your business and which one is not. Thus, you can do another thing to enhance the effectiveness of your dashboard so it’s more actionable for your business growth and development.

Optimizing The Effectiveness of Dashboard for Your Business

Specify your audience

Dashboard often serve too wide audience which makes your business is less focused and specific. Therefore, you have to find the design that can specify your target audience. It is also important to design specific dynamic of your business plan which is supported by tailored information you gain from the dashboard. This way, you will be able to diverse individuals based on their unique profile so your target audience will be more specific. 

Never rely on guess or baseless assumption

Don’t rely on guesswork or baseless assumption when designing actionable dashboard because it will lead you to nothing. What you have to do is assuming the end users’ insight needs. Therefore, you have to design a dashboard that contain relevant dimensions and metrics which are also tied to your audience’s day to day responsibilities. You have to make sure that your dashboard is delivered in the right manner with the right information to make it more actionable.

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Dashboard with actual and relatable context

You have to design a dashboard that provide actual and relatable context. Without context, you won’t know when to take action. What you can do is add background information to the key metrics. Context data is important to create the urgency to act. By adding information regarding to the previous time period or target, you will gain more meaningful questions as well as actions you can act on. 

Dashboard that help interpret numbers

Make sure that you design dashboard that can help you interpret the meaning of the numbers displayed through metrics measurement. If your dashboard cannot do so, it is hard for you to crate actionable plans. By comprehending the data form the charts and metrics, you will know what to do because you understand the important point. However, it is also important for you to use the right chart options. There are many of them. You can choose the type of chart based on the context. 

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Is PADI Certification Bali Really Worth It?

Scuba diving is a recreational underwater sport that is getting more and more enthusiasts today, though it requires one to pass some tests and have a scuba diving certificate beforehand. By the way, there is actually no concrete law that says scuba diving without certificate is illegal. However, it is the safest way of doing scuba since the activity involves pretty complex equipment and basically your own life. Each of the phases that someone encounters when taking a Bali scuba diving certification, is conducted to get you the best scuba diving experience. There are several organizations that could release a certification for scuba diving that meets the standards determined by the Governing body of WRSTC (World Recreational Scuba Training Council). But, there is only one that is very popular: the PADI Certification Bali

Is PADI Certification Bali Really Worth It?

About PADI Certification Bali

PADI (Professional Association of Diving Instructors) is the world’s largest and oldest recreational diving training organization that has an international scope with regional headquarters in more than 183 countries and territories. It is really important to choose a training agency that has expertise in the field. For more than half a century, PADI has been providing lessons for countless of divers around the world. The organization also has a good reputation and is well-recognized in each and every diving spots on the globe. For the organization’s long history with the standardized scuba diving, there is no reason not to trust PADI Certification Bali and PADI Certification from any other regional headquarters in the world. However, Bali and PADI Certification are always complimenting each other as will be told in the following subheading. 

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Bali has great scuba diving spots

Bali is since so long famous for its natural scenes, which also includes the underwater landscape. The island of Bali is on each scuba divers’ waiting list. Whether they are advanced scuba divers or beginners, Bali has all they need to discover. Bali is an amazing destination for everyone, even for people who never tried to dive before. They will become fellow divers as soon as they arrived on the island. PADI Certification Bali will surely be a great benefit before starting the incredible diving journey. If you already had PADI Certification Bali or wherever you took the course from, you are able to dive into all the best scuba diving spots that Bali has you to offer. Among the great scuba diving spots in Bali are Tulamben, Nusa Penida, Nusa Lembongan, Lovina, Gilimanuk, Menjangan, Padang Bai and many more. 


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Barriers for Successful Business Development

Business development is important step because it can get your business on another level if you do it well. However, it is not a simple job to do either because there are risks, challenges, and barriers which can make the process more complicated. The good thing is, there is no need to be in a rush in attempting for business development because it is not something to be achieved overnight anyway. What to do is to make thorough plan to make sure everything is included into detailed and the process goes smoothly. There are barriers in which make the process of business development more challenging. Most business experts stated that the majority of barriers come from the internal. 

Find out barriers of business development

Internal barriers appear to be the most challenging subject in business development. It is not surprising for the business experts to find out about this information because they did their own research about it across the world. Here are several internal barriers of business development you should know about.

Barriers for Successful Business Development

Poor communication

Communication and everything in between is one of the main problems of business development. Communication is the key of successful business. When your communication with your team is not well-managed, it can cause other problems which can lead to misunderstanding, misplaced responsibilities, and many more hassles. That’s why it is important to plan business development idea and share it with the important stakeholders in the company so everyone is on the same page. 

Blurred roles and responsibilities

It’s also one of the biggest the barriers that can distract the process of business development. It is important to delegate roles and responsibilities properly. Every individual has different skill or expertise. Thus, they should be given role and responsibilities of what they are good at. It is important to not mix more than one role to an individual especially without their consent because it will only make their job inefficient. 

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Spending too much time in meetings and call

It is established that communication, partnership, and networking are important factors for business to grow wonderfully. However, they can also bite back if you do them in unbalanced proportion. Meetings and calls are important to maintain communication and to keep everything in check. However, holding meetings and calls without springing into action will only be a waste for the progress of business development. That’s why everything that is out of proportion is not good. 

Issues with trust and ethics

This barriers come from internal environment. When you lead your own business to grow, you need to work hard. However, you also need to work together in team to reach your goal wonderfully. Independency is important to grow your mental strength but you also have to know when to ask for help. In developing business, it is full of challenges and some of them are out of your reach. Thus, trusting your teammates are wonderful thing to do because it can benefit your business in the long run. Trust is important for successful teamwork as well as business development. 

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What You Should Not Do in Labuan Bajo Cruise

The Labuan Bajo of Flores, Indonesia, has currently been the next ‘it’ thing among travelers and Labuan Bajo cruise begin one of the most sought-after luxury in this remote destination. These wooden phinisi cruisers are made for comfort of sailing in the middle of nowhere. Travelers like it as they can lie relaxed on board while the cruise is taking them to barren islands and empty beaches within the Komodo National Park. But before you get spoiled by all the beaches galore and luxurious comfort, you need to know the right preparation to sail with these cruises. It’s not about the packing. It’s something that only experienced cruisers would know from mistakes on past experiences. But you don’t need to haven 10+ years experiences on cruising to have a super smooth sailing experiences in Komodo. Just don’t do these things and you are good to go.

What You Should Not Do in Labuan Bajo Cruise

Choosing Labuan Bajo Cruise Based on Prices Alone

Let’s face it. Too often than not, prices are tricky. Be it planes, tours, and Labuan Bajo cruisers, operators are trying to trick us with ‘cheap’ prices that actually cost more. Some liveaboard operators in Komodo sells lower price tour that, upon further inquiries, are not included with the park fees and dive gear rents. Don’t get lured with cheap cruise and liveaboard easily. Make inquiry to every cruise that pique your interest, ask for prices, and get detailed information of what’s included. Do your homework before pay the deposit.

Booking the Wrong Cabins

What You Should Not Do in Labuan Bajo Cruise

Ah, it happens too often. Again, people get lured to book the cheapest cabin in Labuan Bajo cruise.  And they get surprised to find that the cabin is located in the lower deck or having the “inside” cabin with no windows. This could cause trouble if you are prone to seasickness or claustrophobics problems.

Flying In the Day of Embarkation

Some people just want to get as budget as possible and fly in the same morning as the embarkation day. Don’t. Indonesian airplanes often get delayed. Like, a lot. If your plane get delayed and you can’t make it on time to the port, say goodbye to your cruise trip. Labuan Bajo cruise might for maximum one hour and they will leave. Cruisers has firm departure time, you know. An hour delay can ruin the whole day itinerary. Consider to arrive a day before and spend a night in Labuan Bajo. The cost of an overnight stay in the hotel is worth the peace of mind! Also, you loss nothing by enjoying the rustic vibe of the city.

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Bring Absolutely Nothing to Combat Seasickness

What You Should Not Do in Labuan Bajo Cruise

One of the biggest mistake people do when they embark on sailing trip is that they are immune to seasickness. You might have done preventive measures like booking the mid level cabins, stay hydrated, and get enough sleep. But having sudden seasickness is a real party pooper. It feels better if you have aids ready, such as the acupressure bands, over-the-counter meds, or herbal relief like ginger candy, ginger tea, or ginger pills.

Not Booking All the Plusses Ahead

One of the reason people book Labuan Bajo cruise among other type of boat in Komodo is the plus facilities onboard. Cruisers offer more exclusive possibilities you can’t have in budget and mid-class liveaboard. You can arrange lunches on secluded beaches, have on board spa, or even spa by the beach. But you need to arrange it first before or up embarkation, otherwise it will get fully booked.

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Increasing Flexibility in Your Small Business

Running a small business is a good start to reach successful life. It is not an easy path but brings you more opportunity to grow bigger. Small business is promising especially when you can do it right. One of the most important qualities to grow your small business successfully is flexibility. Being flexible is important when running your own business because you live in the world where everything changes rapidly and unpredictable. Being flexible means you are always prepared in facing any situations. Business landscape face constant changing no matter how you despise it. 

How to increase your flexibility in business

Increasing flexibility when running your own business will bring benefits such as increasing efficiency and productivity. There are several ways you can increase flexibility in your business. Lots of entrepreneurs do the exact opposite when they are over-committed. Committed to your business is a must. However, doing it excessively without giving a room for flexibility will only lead you to failure. Remember that you can still be flexible without ruining your disciplines and goals. Here are several ways to increase flexibility in business:

Let your employees think as entrepreneurs. Just because you are the one who own the business, it doesn’t mean you are the only one who can find solution of problems. In fact, you should allow your employees to have that responsibility as well. Give them space to find solution of problem. This will allow their creativity to improve. It will also benefit your business in general. This way, they will be able to improve their flexibility. They will be stronger when there are unpredictable situations or changes. 

Increasing flexibility can be in a form of giving your employees option how they can finish their works. For example, you may allow them to finish their work at home as long as it meets the deadline. If they have situation that requires them to stay at home, you may allow them as long as they don’t neglect their responsibilities and commitment. 

You can be more flexible in work management. For example, you hire virtual assistants for more efficiency. In addition, this kind of method allows you to reduce the expenses of your business. Thus, you can allocate your budget to other more important matters that can help increase your productivity. This is the example of how flexibility allows you to find efficient and effective solutions for better results. This is is how you take every opportunities to make the most out of every potential. Thus, your small business will grow faster than your competitors. 

Do not limit yourself in one option or trend. Technology allows you to know what’s trend today. However, it doesn’t you should follow them to show your flexibility to changes. In fact, it should allow you to think strategically in choosing what moves you should take. You need to know what kind of strategy that works best for your business. Flexibility is important but you still need to do it with planning. Only then, your small business will show significant progress. 

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