Skills Needed To Execute Great Customer Service

It is not easy to handle customers properly. Not to mention that every customer may have different interest or needs. Thus, it is abound to happen if you cannot just please everyone. Receiving complaints is also thing you should have expected from the beginning. Delivering quality customer service is a must if you want to make sure your business stays afloat. When they are happy, your business will most likely stay on the right track. Executing great customer service requires some skills. Thus, you have to assign the right people to handle customer service department. 

Important skills to execute great customer service

The responsibilities that customer service team have are big. It needs dedication, strategy and the right skills to deliver quality customer service. Here are several skills that your team should have to execute great customer service:

Empathy is important skills your customer support team should have. Keep in mind that every customer is unique. They also have their own struggle or problems. Being empathetic means you can feel what the customer feel. You put yourself in your customer’s perspective to get better understanding. This way, you will be more mindful before giving any suggestion or solution. 

Communication skill is also essential skill to improve customer service. It is important to know how to communicate properly with customers. It is easy to get riled up when facing with customers who are complaining about your business. However, effective communication can prevent from unnecessary arguments. Communication skill is also needed so that you can threads the words carefully. Not to mention that your customer base consists of different group of people. Thus, communication skill will help you adjust and decide the way to communicate to different customer. 

Problem-solving skill is needed to deliver great customer service. Every customer faces various problems. Not to mention that they don’t like waiting. Addressing the issue your customer are struggling with immediately is a must. Thus, they won’t feel ignored. Every problem may also need different approach to find the best solution.

Emotional intelligence is also needed when it comes to customer service execution. Handling customer who are in rage for example, requires you to stay calm and control your emotion. Emotional intelligence skill will help you analyze and and interpret other people’s emotions. Therefore, you will be able to respond properly. This will you handle situation involving customer better especially when they are upset over something. Being able to interpret their emotional state and needs will help you prevent from upsetting them even more.

Patience is also a skill needed to execute great customer service. You have to choose people to be in your customer service team who have great patience. Keep in mind that handling customers on daily basis can be exhausting and straining your emotional state. It can mess up your mind if you don’t have enough patience within you. With patience, you will know how to handle every customer without letting your frustration show.

Please follow and like us:
error

Canggu Villas, The ultimate Planning of A Vacation Trip

Bali is known as the island of the Gods, rich in popular tourist attractions and supported by international accommodation, enough to make it a favorite destination of the world. Ranging from nature tourism to art and culture offers fun for all tourists. One famous area that is a favorite area of tourists, especially foreign tourists, namely Canggu and its surroundings. Canggu is indeed a holiday destination as well as for enjoying a quiet vacation. The right way to enjoy the tranquility of a vacation is to look for rental Canggu villas. Canggu Bali villa rentals offer comfort, tranquility, and privacy. Villa facilities are no less complete with 5-star hotel accommodations.

Canggu Villas with a private pool and comfortable

How to book Canggu villas?

Most tourists who are on holiday to Bali will immediately think that the hotel is the most comfortable accommodation. Why not think about surfing the internet and looking for cheaper accommodations with facilities equivalent to star hotels? The fact is, all tourists will find a different atmosphere than when you enter a five-star hotel. What are you looking for when on vacation? All your activities in the villa will be very privacy without any disturbance from groups or other tourist groups.

When considering a vacation to Bali, then finding accommodation is first. Deciding to choose accommodation in the Canggu area offers a lot of understanding for you about the daily life of local residents. While you will be spoiled with perfect services and facilities while immersing yourself in a rich culture.

Surfing on the internet allows you to get many lists of Canggu villas. Comparing facilities, services and prices bring you to a pleasant and cost-effective vacation. Mistake booking accommodation allows you to pay a very expensive vacation. Who wants it? You will not regret and most likely can make you re-occupy Canggu villas.

It’s not difficult to find Canggu villas, but it can’t be said to be easy either. Not a few tourists who are stuck in booking a villa and ultimately end up with an unpleasant vacation. Actually, you can search for villa rentals from professional and trusted agents. Usually, they do the maintenance of the villa well so that it is comfortable when guests come. Another way that is also very easy is to find information through reviews of previous guests. Guest reviews allow you not to lie to you. At least, you get a picture of the Canggu villa that will be in place. Why waste time on expensive vacations if you can enjoy on a low budget.

Please follow and like us:
error

Making The Best Decision For Your Business

Running a business can be terrifying for some people because it takes a lot of courage to start something and make decision. Meanwhile, running business will involve lots of decision making in the process. Every day is about making decision from minor to major issues. However, remember that there are always choices to choose. You have the ability to choose what’s best for your business without letting anyone dictate you in certain way. What you have to do about decision making issue is the ability to calculate and think logically. You have to be willing to weigh down the risks and possibilities of taking particular choice for your business. 

Making The Best Decision For Your Business

What to do to make the best decision for your business

Running a business is about growth and survival. Careful thinking will help you through various crisis. Problems will always appear no matter how well you plan your business. Without problems, your business might not grow properly. Problems should be considered as a chance for you to grow yourself and business positively. In making decision, some choices are easy to choose and others most likely not. Here are tips to make the best decision for your business.

Put your focus on your priority

It is easier said than done because focus can be easily distracted even by minor things. However, where you put your focus on is the key for making the best decision. For example, you should choose between focusing on your competitors or your customers. Both are important factors but which one of them should you put your focus on? The answer is customers because they have direct impact to your business growth. Happy customers will lead you to positive business growth and revenue. When you focus on your customers, you will work hard to satisfy them until you earn their love and loyalty. In the end, your competitors will try to figure out how to beat you and not vice versa. 

More Business Insights:

Challenges in Business Development You Should Conquer

Creating Professional Look to Your Business

Take direction of your business

Making The Best Decision For Your Business

The next tips is to take the right approach to decide the direction of your business including manufacturing, technology, customer services, etc. you should choose whether you are going to be a follower or a leader in directing your business. The better answer is to choose the latter because even though the leader approach takes more courage and risks, the rewards can be greater. Meanwhile being a follower won’t allow your creativity and brand personality to shine. You will be limited to what others do. This will only lead you to lose your own unique value. 

Choose how to treat your employees

They are your assets and you should know how to treat them right. This is making decision issue regarding to the management. This can be stressful especially because your employees are their own individuals with unique personalities, background, and characteristics. Making decision is not easy in this matter. What you can choose is facilitate your employees morale through good communication, growth opportunities, open-door policies, as well as individual advancement and individual respect. 

Please follow and like us:
error

Thinking Like An Owner When Running Your Own Business

The way you think can affect they way you behave. That’s why mindset is very important factor for a successful business to run. When you decide to run your own business, you have to have strong mindset as successful leader. This way, you can face any challenge throughout your career as entrepreneur. When you have particular mindset, it will affect your decision making as well. It is very important to have strong mindset with logical thinking to run a business successfully. 

How to think like an owner when running a business

How to think like an owner when running a business

Why is it so important to think like an owner when you run your own business? There are differences when you think like an owner or like an employee. For example, you will think something like ‘I could do that too’. it means you have think like an owner. Why? Because you are aware that everything human make are designed. There is always intention and volition. If somebody can do it, then you can too. This is like the beginning of how you think like an owner. When you feel like you can do something other do and even think you could do better, it’s a good start. 

Thinking Like Employee Makes You Feel Less Motivated

Meanwhile, thinking like an employee has negative side when you are running your own business. It can make you feel less valued or less motivated. When you think like an employee, you will see in narrow view most of them time, you think the market is too big for you. Also, you feel like you will never make a living creating something. Therefore, this kind of thinking won’t get you anywhere because your mind limit your actions. 

You Are Capable to Create Something

How to think like an owner when running a business

So how to think like an owner? You can do it by starting to view things through different lenses. Remember that Apple is built and designed by human beings not corporations. Therefore, you will realize that human being has potential to create something. You also should start changing your way of thinking. Make it open wider so you can see things differently. Remember that the world you are living now is the result of what people before you created. If they could do it, so could you. 

More on Business Insight:

Enhancing Your Creativity as Entrepreneur

Creating Professional Look to Your Business

Don’t Be Afraid to Dream Big

Almost every successful entrepreneur do not afraid in telling their big goals or dreams in life. Even if your dream sounds impossible for other, it doesn’t mean impossible for you. When you run a business, you must have set your own goal whether it is to be a wealthy business owner or help shaping the world into what you envisioned. When you dream, you have motivation to take action even if it is a small step in the beginning. Thinking like an owner means you have more open mind along with long vision to the future. You don’t limit yourself to stay in one place. Instead, you keep driving yourself forward to reach your goals and make your business as opportunity to make your dreams come true.

Please follow and like us:
error

Improving the Quality of Customer Service

Customer service is one significant element in business industry because it is what keeps customers to stay loyal. No matter what your business is about, be it selling product or service, customer service is important element. You have to maintain good customer service because it is not only about gaining profit but also building your reputation. The way you treat your customers reflects the business value you have. Your customer should treated like a king which means you prioritize their needs. Underestimating the role of customer service to your business is a mistake. If it is not important, why every business creates customer service department?

Good customer service for better business

One of the the most important keys of good customer service is the ability to apply common sense in resolving situation. Every customer has their own problems or situations in which they hope you can help to solve. If this is what you apply in your company and you implement it yourself, your workers will adopt the same method. 

Good customer service for better business

Knowledgeable staffs

However, if you focus on management, only you will be able to solve the situations of the customers while your staffs are left clueless. The most common result is that your staffs don’t know what to do because they are unsure how to solve the situation especially when there is no answer from the manual. Your staffs especially the junior ones are also still lack of the expertise so it’s bound to cause a drama when they face unexpected situation with customers if they don’t have ability to use their common sense. 

Try to personalize your customer service with efficiency

Good customer service for better business

Don’t feel too disheartened if you start your business small. In fact, you can take advantage of that since your customers are still growing in numbers, mean you can deliver personalized service. The process of solving your customer’s problems will also be more efficient. It is a good way to build good relationship with your customers. The larger your companies has grown, the more difficult to personalize customer service. However, you can try your best to do it if it is possible without reducing the efficiency. 

Hire the right staff for customer service department

Hiring too kind-hearted people is not right. However, hiring people with too strict personality is not good either. You have to hire people that have personality like a sunshine who always happy to help when needed. They should be the one who can speak pleasantly and warmly so customers will feel comfortable. Hire staffs who also love their work because love leads to positivity to work environment especially to the customer service department. 

Think of the costumers

Procedure and protocol are important in customer service delivery but what more important is how you make your customers feel. When they feel satisfied and happy, they will automatically become your most loyal customers. You also have to value your customer’s experience. Therefore, it is not always about the result that your customers expect for but more on the way you deliver the service. It is what leaves their impression the most. 

Please follow and like us:
error

Challenges in Business Development You Should Conquer

Business development is important if you want your business to strive in the long run. Being stagnant in your comfortable zone won’t get your business anywhere. Developing your business is another step you should take to make it bigger in the future. It is not easy to do but it is not impossible to reach either. There are many challenges along the way because it is not something simple. The profession that comes along business development is not easy either. Business development team are known to experience struggles and stress on another level in the business because they have higher expectation. However, it is worth it once it reaches what they aim. 

Challenges in Business Development You Should Conquer

Business development challenges

Here are some challenges in business development you have to expect:

Creating the right team to develop your business

You have to know about the person you are going to be included into the team. However, there is only so much you can learn about a person. You may gain information about said person through resume or their social media. However, it is important to make personality assessment thoroughly to identify every individual personal traits and qualities. It is not only about finding the best person. It is about finding the right person that will fit your criteria of a dream team that can work wonderfully for your business development plan.

Finding the right way to navigate your business into today’s world

The world is so much different from what it was used to. Today, everything is connected. It is easy to reach people through digital platform such as social media. However, it is quite challenging to reach specific audiences effectively. What you have to do is fill your knowledge and understanding about how the world works and connect today. Knowing only social media won’t work. You have to know how to navigate it correctly to the right direction of where you want your business to stand. 

Related Story: The Importance of Honesty in Business

Identifying accurate response of clients/customers

Business development cannot be executed spontaneously.  It is something that needs thorough research and plan from the very beginning. Analysis of your own business such as in the matter of strength, weakness, opportunities, and threats is important. It is essential to know which direction is the best for your business to develop successfully. However, you also need to conduct a research to gauge your customer’s response. This way, you will know which strategies that can work the best with the plan. 

Running your own business is already challenging

You face challenges on daily basis. And when you decide to take the game to another level, the challenges will become harder automatically. It is something to be expected. What you need to do is create strategic plan with thorough research and evaluation. Asking for advice from the experts is also highly recommended to have better insight from different perspectives. The key to be successful in business development include time management, good talent, validated prospects, and effective tool to make your message is worth listening to. 

Please follow and like us:
error

The Idea of Collaborating With Your Business Competitors

Collaboration is not something new in business. Most collaboration happens because the parties involved feel connection or same goals. With the same vision, it is easy to make collaboration. However, have you ever thought of collaborating with your business competitors? It is not so pleasing to hear because ‘competitors’ mean your ‘rivals’ which means you should compete each other to prove who’s better than another. 

Collaborating with business competitors

Collaborating with competitor is not actually new in business. People has already had the term for it which is called ‘coopetition’. It refers to collaboration specifically between business competitors. Lots of people worry about the risk of clash and betrayal when it comes to collaboration with competitors. It sounds so daunting so that’s’ why not all business owners are brave enough to take this decision. 

The Idea of Collaborating With Your Business Competitors

However, there have been studies that showed the advantages of this type of collaboration which outweigh the disadvantages. This type of collaborative competition has higher chance to reduce company costs more than a 50%. However, the percentage is possible if the collaboration itself can last to three to five years or more. What’s the reason?

Reduce Business Expenses

Business professor and experts state that the best partner might be your direct competitors nowadays. It is because competitors face the same problems and struggles in the industry so they use similar technologies and resources. They tend to face similar challenges in general. That’s why collaboration can be a great solution that can help them reduce the cost of their business expense such as in the matter of product development, innovation, and manufacturing. Collaborating in those areas can help them save their money from excessive spending. 

Join Forces to Face Challenges

Collaboration might be a contemporary idea but if it’s been proved to be advantageous to do. It might be hard to accept the idea. However, it won’t be a problem if you try to be more open-minded with the idea. Running business means you have to use your logic more instead of personal feelings. Just because you have competitors doesn’t mean you can make successful collaboration. Basically, you and your competitors face similar things in general such as product development, manufacturing, etc. It is a great start to join collaboration because you can join forces to find effective solution. 

Related StoryUnderstand The Challenges In Running Family Business

A Win-Win Solution for All

Another reason of why collaborative competitors have high chance to success is that because the main principle of partnership itself is win win situation. Thus, there is nothing wrong with collaborating with your own competitors as long as it benefits both parties. Of course, this type of collaboration also has its own arrangement. However, every arrangement can be set by both parties to create peaceful harmony during the collaboration period. 

It’s Not A Must

However, it is also important to remember that collaboration is optional not obligation. When you find it useful, you can do it. You can also choose which parties you want to collaborate with. Collaborating with your business competitors is also optional. Most business owners choose it as a last resort but try to not close your mind to the idea because it might benefit you someday. 

Please follow and like us:
error

Barriers for Successful Business Development

Business development is important step because it can get your business on another level if you do it well. However, it is not a simple job to do either because there are risks, challenges, and barriers which can make the process more complicated. The good thing is, there is no need to be in a rush in attempting for business development because it is not something to be achieved overnight anyway. What to do is to make thorough plan to make sure everything is included into detailed and the process goes smoothly. There are barriers in which make the process of business development more challenging. Most business experts stated that the majority of barriers come from the internal. 

Find out barriers of business development

Internal barriers appear to be the most challenging subject in business development. It is not surprising for the business experts to find out about this information because they did their own research about it across the world. Here are several internal barriers of business development you should know about.

Barriers for Successful Business Development

Poor communication

Communication and everything in between is one of the main problems of business development. Communication is the key of successful business. When your communication with your team is not well-managed, it can cause other problems which can lead to misunderstanding, misplaced responsibilities, and many more hassles. That’s why it is important to plan business development idea and share it with the important stakeholders in the company so everyone is on the same page. 

Blurred roles and responsibilities

It’s also one of the biggest the barriers that can distract the process of business development. It is important to delegate roles and responsibilities properly. Every individual has different skill or expertise. Thus, they should be given role and responsibilities of what they are good at. It is important to not mix more than one role to an individual especially without their consent because it will only make their job inefficient. 

Read More: The Right Traits to Become Successful Real Estate Developer

Spending too much time in meetings and call

It is established that communication, partnership, and networking are important factors for business to grow wonderfully. However, they can also bite back if you do them in unbalanced proportion. Meetings and calls are important to maintain communication and to keep everything in check. However, holding meetings and calls without springing into action will only be a waste for the progress of business development. That’s why everything that is out of proportion is not good. 

Issues with trust and ethics

This barriers come from internal environment. When you lead your own business to grow, you need to work hard. However, you also need to work together in team to reach your goal wonderfully. Independency is important to grow your mental strength but you also have to know when to ask for help. In developing business, it is full of challenges and some of them are out of your reach. Thus, trusting your teammates are wonderful thing to do because it can benefit your business in the long run. Trust is important for successful teamwork as well as business development. 

Please follow and like us:
error

Increasing Flexibility in Your Small Business

Running a small business is a good start to reach successful life. It is not an easy path but brings you more opportunity to grow bigger. Small business is promising especially when you can do it right. One of the most important qualities to grow your small business successfully is flexibility. Being flexible is important when running your own business because you live in the world where everything changes rapidly and unpredictable. Being flexible means you are always prepared in facing any situations. Business landscape face constant changing no matter how you despise it. 

How to increase your flexibility in business

Increasing flexibility when running your own business will bring benefits such as increasing efficiency and productivity. There are several ways you can increase flexibility in your business. Lots of entrepreneurs do the exact opposite when they are over-committed. Committed to your business is a must. However, doing it excessively without giving a room for flexibility will only lead you to failure. Remember that you can still be flexible without ruining your disciplines and goals. Here are several ways to increase flexibility in business:

Let your employees think as entrepreneurs. Just because you are the one who own the business, it doesn’t mean you are the only one who can find solution of problems. In fact, you should allow your employees to have that responsibility as well. Give them space to find solution of problem. This will allow their creativity to improve. It will also benefit your business in general. This way, they will be able to improve their flexibility. They will be stronger when there are unpredictable situations or changes. 

Increasing flexibility can be in a form of giving your employees option how they can finish their works. For example, you may allow them to finish their work at home as long as it meets the deadline. If they have situation that requires them to stay at home, you may allow them as long as they don’t neglect their responsibilities and commitment. 

You can be more flexible in work management. For example, you hire virtual assistants for more efficiency. In addition, this kind of method allows you to reduce the expenses of your business. Thus, you can allocate your budget to other more important matters that can help increase your productivity. This is the example of how flexibility allows you to find efficient and effective solutions for better results. This is is how you take every opportunities to make the most out of every potential. Thus, your small business will grow faster than your competitors. 

Do not limit yourself in one option or trend. Technology allows you to know what’s trend today. However, it doesn’t you should follow them to show your flexibility to changes. In fact, it should allow you to think strategically in choosing what moves you should take. You need to know what kind of strategy that works best for your business. Flexibility is important but you still need to do it with planning. Only then, your small business will show significant progress. 

Please follow and like us:
error

Long Term Bali Villas For Rent With Affordable Price

Bali villas for rent has become a trend. The needs of the villa are not just for accommodation while on vacation but also a temporary residence for expats. Not a few local investors who deliberately look for long-term Bali villas for rent to re-lease to foreigners or tourists, both short-term or long-term leases. In fact, the villa rental business is booming considering that a lot of discerning travelers choose affordable accommodations with exceptional facilities.

Bali Villas For Rent

Bali Villas For Rent For Peak Season

Many suggestions for tourists, come on holiday to Bali during peak season in order to cut the budget. In fact, Bali doesn’t know the season. Tourists always come and go throughout the year and are a factor in the high price of accommodation. But don’t worry because it will be very possible for you to get Bali villas for rent at an affordable price. You can spend time on the internet searching for price comparisons to adjust your vacation schedule.

Private Villa Bali For High Season

Imagine when you have to share hotel facilities with other guests. It will be very annoying when you are looking for a peaceful vacation. This is why many tourists choose Bali villas for rent to fulfill their vacation destinations. The best way for a comfortable, quiet and luxurious vacation in high season is to search long before your holiday arrives. Most tenants have been careful in determining prices during high season. At the very least, you can get lower prices than if you place an order before the high season.

Long Term Bali Villas For Rent

Many destinations people look for a long term villa. One of them is for the temporary residence of expats. Bringing families away from home countries might be a little difficult, especially looking for a comfortable “home”. Most expats who work for more than 2 years looking for villas because they are equipped with super complete, modern and best facilities. This makes the reason why the construction of villas in Bali is a very promising business.

In fact, it is indeed very easy to find a long-term villa in Bali. Considering Bali is a world tourist destination, there will be many comparisons to find the best at an affordable price. For business people, the villa is the right place to gain profits by renting a villa then renting it back to tourists or expats. Choosing Bali villas for rent carefully and smartly whether it is for the short term or long term is important in order to cut the budget lower.

Please follow and like us:
error