It’s vital for a business to deliver excellent customer service to make customers feel appreciated and happy. Receiving a complaint from customer is not a good feeling for any business. However, sometimes it’s unavoidable because it’s impossible to please everyone. However, complaints can be used as lesson opportunity to get better insight on your customer service offering and operation. However, it’s a warning sign if you keep receiving complaints. It means there is something wrong with it.
Best places to optimize customer service
It’s such a blessing for business to receive feedback from customers especially when it’s positive. However, don’t feel down when receive negative feedback because it can be a good insight to help you improve your business. Feedback is usually received via various channels such as social media, emails, or phone call. Here are best places you can use to actually boost customer service:
Social media platforms
Social media platforms such as Twitter or Facebook can become great places for you to optimize and improve your customer service. The people who use Facebook for example, they can create indirect commentary that your company can see and find. You can set privacy controls to have better monitoring. Hence, you can find indirect complaints and avoid missing important opportunities to answer indirect complaints which can have a major impact on advocacy.
Let your people post on your Facebook wall or Twitter timeline to invite more commentaries and feedback. Let them interact with you directly so you can directly address the issue. Don’t be afraid of negative comments or complaints. Acknowledge them and find the best solutions.
Discussion boards and forums
Aside from social media platforms, you can also use other channels to boost customer service such as discussion boards and forums. These are best places where general public and your customers can have open discussion about the matter that related to your brand. Those places are best to create more consumer advocacy.
You can answer customer complaints on those online boards and forums openly which will help boost advocacy significantly. Even though it may seem to be a big risk to engage in online forums like that, it’s such a powerful thing to consider since it can be very impactful to your business. Those places are great to drive participation and form connection.
Review sites
Today, people get more reliant on review sites. They often look up reviews from previous customers or buyers before deciding to make a purchase. Hence, review sites are great place for you to boost your customer services and business in general. You can increase customer advocacy up to 20 percent when complaints on review sites are addressed.
Participating in review sites can be a great way for you to demonstrate to onlookers that your company cares. It allows people to see your company’s authenticity and attentiveness to make customers happy. Many people believe in online review. So participating in them is a great strategy to consider. Reviews drive considerations and purchases so it makes sense to create more engagement there.
Best Places To Boost Customer Service
It’s vital for a business to deliver excellent customer service to make customers feel appreciated and happy. Receiving a complaint from customer is not a good feeling for any business. However, sometimes it’s unavoidable because it’s impossible to please everyone. However, complaints can be used as lesson opportunity to get better insight on your customer service offering and operation. However, it’s a warning sign if you keep receiving complaints. It means there is something wrong with it.
Best places to optimize customer service
It’s such a blessing for business to receive feedback from customers especially when it’s positive. However, don’t feel down when receive negative feedback because it can be a good insight to help you improve your business. Feedback is usually received via various channels such as social media, emails, or phone call. Here are best places you can use to actually boost customer service:
Social media platforms
Social media platforms such as Twitter or Facebook can become great places for you to optimize and improve your customer service. The people who use Facebook for example, they can create indirect commentary that your company can see and find. You can set privacy controls to have better monitoring. Hence, you can find indirect complaints and avoid missing important opportunities to answer indirect complaints which can have a major impact on advocacy.
Let your people post on your Facebook wall or Twitter timeline to invite more commentaries and feedback. Let them interact with you directly so you can directly address the issue. Don’t be afraid of negative comments or complaints. Acknowledge them and find the best solutions.
Discussion boards and forums
Aside from social media platforms, you can also use other channels to boost customer service such as discussion boards and forums. These are best places where general public and your customers can have open discussion about the matter that related to your brand. Those places are best to create more consumer advocacy.
You can answer customer complaints on those online boards and forums openly which will help boost advocacy significantly. Even though it may seem to be a big risk to engage in online forums like that, it’s such a powerful thing to consider since it can be very impactful to your business. Those places are great to drive participation and form connection.
Review sites
Today, people get more reliant on review sites. They often look up reviews from previous customers or buyers before deciding to make a purchase. Hence, review sites are great place for you to boost your customer services and business in general. You can increase customer advocacy up to 20 percent when complaints on review sites are addressed.
Participating in review sites can be a great way for you to demonstrate to onlookers that your company cares. It allows people to see your company’s authenticity and attentiveness to make customers happy. Many people believe in online review. So participating in them is a great strategy to consider. Reviews drive considerations and purchases so it makes sense to create more engagement there.
