Customer service is one significant element in business industry because it is what keeps customers to stay loyal. No matter what your business is about, be it selling product or service, customer service is important element. You have to maintain good customer service because it is not only about gaining profit but also building your reputation. The way you treat your customers reflects the business value you have. Your customer should treated like a king which means you prioritize their needs. Underestimating the role of customer service to your business is a mistake. If it is not important, why every business creates customer service department?
Good customer service for better business
One of the the most important keys of good customer service is the ability to apply common sense in resolving situation. Every customer has their own problems or situations in which they hope you can help to solve. If this is what you apply in your company and you implement it yourself, your workers will adopt the same method.
However, if you focus on management, only you will be able to solve the situations of the customers while your staffs are left clueless. The most common result is that your staffs don’t know what to do because they are unsure how to solve the situation especially when there is no answer from the manual. Your staffs especially the junior ones are also still lack of the expertise so it’s bound to cause a drama when they face unexpected situation with customers if they don’t have ability to use their common sense.
Try to personalize your customer service with efficiency
Don’t feel too disheartened if you start your business small. In fact, you can take advantage of that since your customers are still growing in numbers, mean you can deliver personalized service. The process of solving your customer’s problems will also be more efficient. It is a good way to build good relationship with your customers. The larger your companies has grown, the more difficult to personalize customer service. However, you can try your best to do it if it is possible without reducing the efficiency.
Hire the right staff for customer service department
Hiring too kind-hearted people is not right. However, hiring people with too strict personality is not good either. You have to hire people that have personality like a sunshine who always happy to help when needed. They should be the one who can speak pleasantly and warmly so customers will feel comfortable. Hire staffs who also love their work because love leads to positivity to work environment especially to the customer service department.
Think of the costumers
Procedure and protocol are important in customer service delivery but what more important is how you make your customers feel. When they feel satisfied and happy, they will automatically become your most loyal customers. You also have to value your customer’s experience. Therefore, it is not always about the result that your customers expect for but more on the way you deliver the service. It is what leaves their impression the most.